Orders are processed within 1–2 business days, Monday to Friday, excluding public holidays. You will receive a confirmation email once your order has been dispatched.

We ship to most countries worldwide. Shipping costs are calculated at checkout and depend on your delivery address and the products ordered.

Europe (including France, Germany, Spain, Italy, UK and most EU countries): free shipping is available on all orders to European destinations under the General shipping profile. Some specialist product lines may have separate weight-based shipping rates that will be displayed at checkout.

North America (United States, Canada): a flat shipping rate of USD 22.00 applies under the General profile. Some product lines may have different rates displayed at checkout.

Rest of world: a flat shipping rate of EUR 15.00 applies to most remaining international destinations under the General profile. Rates for specific product lines may vary and will be displayed at checkout.

The rate applicable to your specific order will always be shown clearly before you complete your purchase.

The following delivery times are estimates from the date of dispatch. They are not guaranteed and may vary depending on your location, carrier capacity, customs processing and other factors outside our control.

• Europe (EU and most European countries): approximately 5–7 business days
• North America (US, Canada): approximately 7–14 business days
• Rest of world: approximately 7–21 business days (varies by destination)

Where tracking is available, a tracking number will be sent to your email once your order ships. Please allow 24–48 hours after dispatch for tracking information to update in the carrier's system.

For orders shipped outside the European Union, customs duties, import taxes and any applicable local charges may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee shown at checkout. We recommend checking your country's import regulations before placing an order.

Please ensure your delivery address is complete and accurate before completing your order. Trenvelo is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

If your package has not arrived within the estimated delivery timeframe, please contact us at support@trenvelo.com. We will work with the carrier to investigate and help resolve the issue.

For shipping questions: support@trenvelo.com · Website: trenvelo.com