We accept return requests within 30 days of the date you receive your item. If you are located in the European Union, you also have the statutory right to cancel your order within 14 days of receipt under the EU Consumer Rights Directive, without providing a reason. This right applies to eligible purchases shipped into the EU.

To be eligible for a return, your item must:

• Be in the same condition in which it was received — unworn, unused and undamaged
• Have all original tags attached
• Be in its original packaging
• Be accompanied by your receipt or proof of purchase

Contact us before sending anything back: support@trenvelo.com. Please include your order number and a brief description of the reason for your return. We will review your request and, if approved, send you return instructions and the verified return address.

Do not send items back without first receiving written confirmation from us. Items returned without prior authorisation may not be accepted.

Trenvelo, 31 Rue Châteauvert, 26000 Valence, France

For standard returns (change of mind, wrong size, no longer wanted), the customer is responsible for the cost of return shipping. Return shipping costs paid by the customer are non-refundable unless otherwise required by applicable law.

If your return is the result of a damaged, defective or incorrect item received due to an error on our part, Trenvelo will cover the reasonable cost of return shipping or provide an appropriate return shipping solution.

Please inspect your order when you receive it. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@trenvelo.com. We will assess the situation and work with you to resolve it as quickly as possible.

• Perishable goods (food, flowers, plants)
• Custom or personalised products
• Personal care or hygiene products where return restrictions apply
• Hazardous materials, flammable liquids or gases
• Gift cards
• Digital downloads or software once delivered

Sale items may be subject to specific return conditions clearly disclosed at the time of purchase and applicable consumer law. If you are unsure whether your item is eligible for return, contact us before initiating a request.

We do not process direct exchanges. If you would like a different item, please initiate a return for the unwanted item and place a new separate order.

Once an order has been accepted and processed, we may be unable to cancel it before dispatch. If you wish to cancel, contact us as soon as possible at support@trenvelo.com. We will do our best to accommodate requests received before fulfilment, but cannot guarantee cancellation once an order is in processing.

Once we have received and inspected your returned item, we will notify you of the outcome. If your return is approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@trenvelo.com.

No restocking fee is charged.

Email: support@trenvelo.com

Address: 31 Rue Châteauvert, 26000 Valence, France

Phone: +33 6 35 92 95 74 · Website: trenvelo.com