Trenvelo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Trenvelo is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

• Contact details — including your name, billing and shipping addresses, phone number and email address
• Financial information — including payment card details, transaction information and payment confirmation
• Account information — including username, password and account preferences
• Transaction information — including items viewed, added to cart, purchased, returned or exchanged
• Communications with us — including the content of customer support enquiries
• Device information — including browser, device type, IP address and unique identifiers
• Usage information — including how and when you interact with the Services

• Directly from you — when you create an account, visit or use the Services, or otherwise provide us with your information
• Automatically through the Services — from your device via cookies and similar technologies
• From our service providers — when they process personal information on our behalf
• From our partners or other third parties

• To provide and improve the Services — including processing payments, fulfilling orders, managing returns and exchanges, sending order notifications and personalising your shopping experience
• Marketing and advertising — including promotional communications by email and relevant advertisements, where you have not opted out
• Security and fraud prevention — including authentication, detecting fraudulent or malicious activity and protecting your account
• Communicating with you — responding to enquiries and providing customer support
• Legal compliance — complying with applicable laws, responding to lawful requests and enforcing our Terms of Service

• With Shopify and service providers who perform services on our behalf, including payment processing, IT management, data analytics, customer support, cloud storage, fulfilment and shipping
• With business and marketing partners, to provide advertising services. Depending on where you reside, you may have the right to opt out of sharing for targeted advertising purposes
• When you direct or consent to disclosure, such as when using social media login integrations
• Within our corporate group or affiliates
• In connection with a business transaction such as a merger, acquisition or bankruptcy, or to comply with applicable legal obligations

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.

Shopify Consumer Privacy Policy: shopify.com/legal/privacy/app-users. To exercise rights related to data processed by Shopify: privacy.shopify.com.

We and our service providers use cookies and similar tracking technologies to operate the Services, remember your preferences, analyse usage and provide relevant advertising. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.

In this app, your bag, wishlist, compare list, recently viewed items, reward-point counter, referral code, theme choice and notification preference are saved in your device's local storage. They are not uploaded to us or to anyone else, and clearing the app's data removes them.

The app never sees or stores your card details. Checkout is completed on our store's hosted, encrypted Shopify checkout and payment information is handled by the payment provider.

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

The Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so that we can delete it.

We take reasonable precautions to protect your personal information, and all connections between the app and our store are encrypted over HTTPS. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes and enforce our agreements.

Depending on where you live, you may have some or all of the following rights in relation to your personal information: access/know, delete, correct, portability, and opting out of sharing for targeted advertising (opt-out page). You may unsubscribe from promotional emails at any time using the unsubscribe link in those emails.

If you visit our website with the Global Privacy Control signal enabled, and depending on where you are located, we will treat this as a request to opt out for that device and browser.

If you reside in the UK or European Economic Area, and subject to local law, you may also have the right to object to or restrict our processing for certain purposes, and the right to withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to verification requirements. We will not discriminate against you for exercising your rights.

If you have concerns about how we handle your personal information, please contact us first using the details below. You also have the right to lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available at edpb.europa.eu.

We may transfer, store and process your personal information outside the country in which you reside. Where transfers occur from the EEA or the UK, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent UK-approved contracts, unless the destination country has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time. We will post the revised policy and update the "Last updated" date, and provide notice of material changes as required by applicable law.

Trenvelo — Email: support@trenvelo.com

Address: 31 Rue Châteauvert, 26000 Valence, France

Phone: +33 6 35 92 95 74 · Website: trenvelo.com

For the purpose of applicable data protection laws, Trenvelo is the data controller of your personal information.